FAQs

Release dates are subject to change for a variety of reasons. As soon as we know of any changes we will update the website. Please bear in mind that if you pre-order 2 items both due out on the same day, they could end up being released on different days and you would have to wait for the second item to arrive before we post your order. Alternately, f you want your in-stock items posted immediately while you are waiting for a delayed item, please drop us an email but be aware that there will be an additional postage fee.

Occasionally the orders we place for records are cut back by the distributors. Normally we are notified of this and will update the site accordingly, however in many cases, we will not find this out until the delivery arrives. 

If this means that we cannot fulfill all our customer orders, we will notify you straight away. We always allocate stock on a first come first served basis. On some occasions we will need to issue a refund for items we cannot fulfil.

We’ll hold your in-stock item until the pre-ordered item arrives, unless you specifically tell us otherwise. We’ll notify you when your pre-order arrives, and ship this out with your other in stock items.  If you'd rather your in-stock items are posted immediately please drop us an email. Be aware that there will be an additional postage fee for separating the packages.

We do our best to keep the online store up to date, but sometimes we may be out of stock of a product you have ordered even though it appeared to be available..Sorry, it just happens with thousands of individual records and a shopfront. If this occurs we will contact you as soon as possible to let you know. We will provide a full refund for the out of stock item of course. If you have ordered multiple items, we will check first and then send the available items to you and provide a refund for the out of stock items.

Sometimes! If you missed out on a record that is now out of stock, you can use the Notify Me feature on our website (You’ll need to set up an account to do this). This doesn’t guarantee that we will be able to obtain the item, but if we do you will receive a notification when the item is back in stock.

We receive records every week from a variety of distributors and labels all over the world. As we are in Australia, if we reorder something from overseas delivery times to us typically are 2-4 weeks, but this can vary due to many factors outside of our control... By which we mean, we recommend not sleeping on the records you are interested in - we don’t want you to miss out!

Please understand that new vinyl does NOT always mean sealed, many come in re-openable outer sleeves, or no sleeves at all.

Preferably, for the safety of the outer sleeve in transit it is in fact better to remove a record from its outer sleeve, and we will ocassionally do this if deemed necessary, but we do try to maintain the seal as a rule.

We use standard goldmine record grading practises. We visually grade our records, with hundreds of secondhand records coming in every week, we can’t playtest everything. If you have any questions about the condition of a particular record, please email us or give us a ring. This LINK clarifies the Goldmine standard grading system

Use Orders to see past and current orders and track deliveries, and Profile to update your name and save your delivery addresses. You can also view your wishlist items. 

We accept all major cards and paypal payments. Pickup orders must be paid for prior to collection.

Sure thing - just give us a call - 0415820896- and have your credit card details ready to go. 

Weekends and newsletter Fridays (every second week) are busy days, so sometimes we might need to call you back at the end of the day to finalise payment.

Yes you can.

Just make sure you select the pickup option when you are making the order and double check or opening hours so we are here when you are!

Click the account icon at the top right of the page. A “Sign in or create account” panel opens. The same steps work whether you’re new or returning.

If you use Shop (Shopify’s shopping app), click Continue with Shop.
Otherwise, click More ways to sign in, enter your email address, and we’ll email you a one-time code. Enter the code and you’re in.

We will always try to order individual records in for you, and we love to hear about music you love. Let us know via email or drop by the shop and we can look into it.

If you want something that we have had in the shop before that is out of stock, you can use the Notify Me button on the products page. 

You can use the Add to Wishlist feature to let you know when out of stock items are back in stock and available for purchase. You’ll need to set up an account to do this. Please note that using Add to Wishlist does not guarantee that we will re-order the item, but if we do you will receive a notification when the item is back in stock. Add to Wishlist does not guarantee you the record, so once you get that notification its best to grab it.

If you have an account, you can log in and see the status of your orders. Otherwise, when you make an order you’ll receive a confirmation email with the order details. Once the order has shipped, you will receive tracking information so that you can follow the order’s progress.

If your order hasn’t been shipped yet, we can help make changes or cancel the order for you.  Please email or call us in the shop as soon as you can. Once the order is shipped, we can no longer offer changes or cancellations.

All orders over $250 ship for free. Otherwise we have a $12 flat rate for shipping within Australia.

Please allow time for us to process and prepare your order for collection or despatch. In most cases we have orders ready for despatch within 1 -2 days. This applies regardless of your nominated postage method (except express). 

Please note that no post goes out on the weekend. Orders made from Friday & over the weekend will generally ship on Monday or Tuesday.

We take great care to pack all orders to avoid damage during transit. We use our custom made P7 mailers and stiffeners to keep things snug and avoid movement during transit. If you really wanna nerd out, come and talk to us about the Japanese high quality tape we use and love…

If it’s a secondhand record we will always try to pack the record outside of the cover to protect against seam splits. Occasionally or on request, we remove new/sealed vinyl from the sleeve prior to packing for an added level of protection against seam splits, . Please rest assured your items are still new, and we have done this to protect them in transit. Please leave us a note when you order if you would like us to open your records before shipping them.

No, we’re record nerds, we don’t know how to wrap. But we do take the price stickers off before shipping! if you have other special requests please leave us a note while ordering and we can see what we can do!

Please see the option for express shipping at the checkout, it’s a little more costly, but not much.

Postage options will be displayed at checkout once you have provided a delivery address. Before checking out you can use the notes field on the cart page to provide any special delivery instructions.

We usually post out within a day of receiving your order, and dependent on your location postage can often be only a day or two later, but can be up to some weeks, if you are in West Astralia, or live under a tree on Bribie Island. We use the fastest options available to us based on our shipping app and the best way to stay on top of it is via the tracking number provided in your order confirmation. 

First step is to check the tracking link we sent. We will send you an email with tracking info once your order ships and it shows a very detailed outline of where you’re parcel is and options for contacting the shipping agent. If that doesn’t solve the issue, send us an email and we’ll check on the order status for you.

If we have a package returned we will contact you as soon as possible. Please note that if it was returned to us because of an incomplete address or because it was not collected from a local depot we will need to charge you a postage fee to have the order sent out again.

In short, yes we do! But only to certain countries. 

If we ship to you add your country, state & postcode to the shipping calculator and you can check the cost. 

Generally speaking the first record overseas costs around $30 and goes up every 500g more around $7-10, getting cheaper as you add more.  

Hit us up via email if you want to ship anything heavy. 

In some cases we might contact you after an order is made if there is an issue with shipping your item safely.

Please note we might not be able to ship large or bulky orders internationally. Maximum size and weight limits apply to parcels sent by standard post.

Some large or bulky items, such as 7" record storage boxes have a minimum order for postage.

Yes, we do click and collect! Just select “Pickup” when you are making your order. Then come by 313A Smith St Fitzroy & pickup, we love meeting our customers!

No, all items need to be paid for in advance via our website, or over the phone. 

Pickup is available everyday 11-5pm to be safe. You will receive an email when your order is ready to collect. This is different to the order confirmation email that you will have received when the order was placed.

Please try to collect your order within a week, as we’ve got limited space in our little shop. If you need more time, please just send us an email and let us know

The maximum time we’ll hold is 3 months. We’ll send you emails to chase you up, but if we haven't heard from you at all, we might put the record back and refund you once we’ve heard from you.

We are happy to exchange items if they are brought in, or shipped back, within a 7 day period. The item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a proof of purchase.

In some cases we may provide a refund if we cannot provide you with a suitable replacement - generally this would apply to issues with used records.

If approved a refund will be applied to your original method of payment.

Drop us an email and we’ll arrange a replacement or exchange.

Sorry! Drop us an email. We'll arrange for a return.

Typically we don’t hold records sorry, but that rule is bendy if you are a solid friend. if you don't come to collect or pay within a few days, or as promised etc. we’ll put it back out. 9 times out of 10 we will simply send you a link to pay for the item you want and then its held for as long as you need!

Our favourite day! Newsletter day is a very busy day for us. Once the newsletter is sent out at 11am, the phone starts ringing and emails come in, as well as customers coming in the store.  We are checking these all through the day, and again we only hold records for customers we know, and on a first come first served basis. Please note that records can sell in the shop before you’re able to put them aside/ on hold.  

If the record you’ve requested is still available, we’ll send you a link for payment as soon as we can. Please let us know in your email whether you would like us to post your order, or put it aside for pickup so we can send you an invoice with shipping costs (please include your address!).   

If you haven’t made payment within 24 hours, or in some critical situations we cant get in touch with you for confirmation, please note we will put the record back out in the shop, or offer it to the next person that requested it, as often more than one person requests a record.

We do check these but not as often, the best way to contact us is via email or phone.

Yes, we sell Plug Seven Records gift vouchers!  You can order online e-vouchers (LINK) from our website or buy physical gift vouchers in store.

Yes, we can post out physical vouchers. However, you will need to select this option when ordering, and pay for postage.  Normally, if you buy a gift voucher online, we email a digital voucher only. You can choose whether the voucher is sent to your own email address or to someone else.

Yes you can. You can choose to have the voucher emailed to their email address and select the date you want it to arrive.

You can use it online by entering the voucher code at checkout or in store by bringing either a digital or printed copy of your voucher email with you.

Yes you can, anything left on your voucher after you make your purchase can be used next time.

Yes, you can enter multiple vouchers at checkout or in store.

Just drop us an email through the contact page and we’ll look into it for you.

Vouchers are valid for five years from the date of issue. After this date you will be unable to use the voucher. Sorry.

If you are a local artist or label, we do offer consignment in the shop  Once we have built a relationship with you, we may start to buy upfront. Please email us with information about your label or release, prior to coming in. If you want us to consider stocking your release, drop us an email with a sound clip, an image of the sleeve and a brief bio / description of the release. If we think it is something we can sell we’ll contact you. We get a lot of emails so may not be able to get back to you, but you can try twice!

We usually take things on a Sale Or Return (SOR) basis. If you bring stock into the shop without an email from us confirming we’d like to stock your record, we may not be able to accept it.

SOR means Sale Or Return. We will put your release out in the shop and list it on the website. We will pay you for any copies we sell and you can collect any unsold stock after three months.

It is up to you to check on sales and request payment, but we are very busy so please be patient.

Please note, it is up to you to contact us about sales or returns!

We keep SOR items for six months. After that we may dispose of stock if you don't respond to emails for pickup, and you will not be owed money for unsold items.

At present we are a small bunch of nerds including Sophie, Eva, Billie Jean, Kurt & Ari.

We all have special skills and faults and big record sized holes where our brains should be…. just like you, our beloved record compadres. Please be easy on us as we are just a wee small business trying to do our thing the best we can.

Are you loco homes? If so, send us an email explaining what monkdewollydehonk means, and why you are the perfect kind of reprobate for us. Rainman type musical abilities & poor social skills a plus. You will also need a degree in packing boxes, and umbrella opening in tight spaces.

Most of our used records are sourced from digging trips to the USA, Japan, Europe, South America, Africa & the Caribbean.. Like not here..  

Same goes for the new stuff, constant ordering with sooo many labels and distributors it makes your head hurt.

We also have close connections with local labels.  We stock a lot of local releases from the ever expanding local scene - yiew! 

Yes! For more info on the records we do and don’t buy: Sell Your Records